Refund Policy

1. Service Type

seevee is a digital content service that provides customized analysis and feedback based on resumes uploaded by users, using AI and internal evaluation standards.

2. Eligible Refund Conditions

Refunds are available only when all of the following conditions are met.

• Before the result report has been provided after payment completion
• When service delivery is impossible due to system errors or similar issues
• When payment history and user information can be clearly verified

3. Non-Refundable Conditions

Refunds are not available in the following cases.

• If resume analysis or rewrite results have been provided after payment
• If any part or all of the result report has been viewed or downloaded
• Requests based on simple change of mind, expectation mismatch, or subjective satisfaction
• Dissatisfaction caused by inaccurate or incomplete resume information provided by the user

This service is considered digital content and a customized service under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, and withdrawal may be restricted once service delivery has begun.

4. How to Request a Refund

To request a refund, please email us with the following information.

• Payer name
• Payment date and time
• Payment amount
• Payment method
• Reason for refund request

Contact email: support@seevee.work

5. Refund Processing Period

After eligibility is confirmed, refunds are processed within 3 to 7 business days. The actual completion time may vary depending on the payment method.

6. Policy Changes

This refund policy may be updated with prior notice in accordance with relevant laws or service policy changes.